Roofing Megastore Achieves 100% Growth in 2020

ONLINE ROOFING merchant Roofing Megastore has declared a 100% increase in revenue in 2020.

Founded in 2017 by Banbury-based entrepreneur Gian-Carlo Grossi, Roofing Megastore says its success in 2020 was made possible by rapidly scaling its team, adopting new processes, and making targeted investment in response to the explosion in demand during the first COVID-19 lockdown.

The company quickly tripled in size its customer service team quickly to continue serving homeowners and tradespeople by telephone and email throughout the initial phase of the pandemic and afterwards.

“As a national lockdown loomed, we began expanding our team and adopting new processes weeks ahead of most other builders’ merchants. This meant that we were able to offer the same level of service and quality products that Roofing Megastore is now known for. As a result of this swift action, we were able to serve more than twice as many customers when compared to the previous year,” said Gian-Carlo Grossi, Managing Director at Roofing Megastore.

He continued: “As well as demonstrating our ability to adapt quickly, this response allowed us to support tradespeople and homeowners during this difficult time. Whilst key workers and healthcare professionals in the NHS are the true heroes of the pandemic, we’re pleased to have played our part in keeping the country moving, whilst demonstrating the benefits we offer over traditional builders’ merchants.”

Online roofing growth

In 2021, Roofing Megastore plans to build on its successes and continue the same pattern of growth. The company plans further expansion of internal teams, continued investment, and the launch of a new website.

As consumer behaviour shifts ever more online, Gian-Carlo believes Roofing Megastore is in a unique position to capitalise on these trends and drive further innovation in a sector still clinging to tradition.

Last year over one million Brits visited Roofing Megastore’s website on the hunt for roofing and DIY supplies, the company says.